Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

At AKIMIJI DIGITAL PRIVATE LIMITED, we strive to ensure that every customer has a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy below.

Return Window

We offer a 15-day return policy. You may request a return within 15 days from the date of delivery of your order.

Eligibility for Returns

To be eligible for a return, the item must:

Be unused, unworn, and unwashed.
Be in its original condition with all tags attached.
Be returned in the original packaging.
Be accompanied by proof of purchase or order confirmation.

Any product that does not meet the above conditions may not be eligible for return or refund.

How to Initiate a Return

To request a return, please contact our customer support team with your order details.

Email: Akimijiofficial@gmail.com

Phone: +91 73037 59804

Our team will review your request and provide further instructions regarding the return process.

Free Return Shipping

For eligible returns approved by our team, return shipping charges will be borne by AKIMIJI DIGITAL PRIVATE LIMITED. Customers will receive instructions regarding the return shipment after approval.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing Akimijiofficial@gmail.com with:

Order Number
Description of the issue
Clear photographs of the product and packaging

Our team will review the request and provide an appropriate resolution.

Exchange Policy

We offer exchanges subject to product availability.

Customers may request an exchange for:

Size-related issues
Defective products
Incorrect products received

Exchange requests must be submitted within 15 days of delivery.

Non-Returnable Items

The following items are not eligible for return or refund:

Products purchased during clearance or final sale.
Gift cards, vouchers, or promotional items.
Products showing signs of use, damage, alteration, or washing after delivery.
Products returned without original tags, labels, or packaging.

Refund Process

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method used during purchase.

Refunds are generally processed within 7–10 business days after approval. Processing times may vary depending on your bank or payment service provider.